Cancellation and Refunds

Free trial

Every new organisation gets a free 14-day trial, and no payment details are needed to start it. This is your chance to check that SV Inventory suits you before you pay.

Cancelling a subscription

• You can cancel at any time in the app: go to Account > Subscription and choose Manage Billing.
• Cancellation takes effect at the end of the billing period you have already paid for. You keep full access until then, and you will not be charged again.
• After the subscription ends, your account becomes read-only. You can still view your data. You can subscribe again at any time to continue adding and changing it.

Refunds

Subscriptions are billed in advance. Once a billing period has started, we do not give refunds for the part of it you have not used, except where the law requires it or where we agree otherwise. If you believe you have been charged in error, or something went wrong with a payment, email support@suitevybe.com and we will look into it. Any refund we agree is paid back to the original payment method.

Nothing on this page affects any rights you have under the law.

Failed payments

If a renewal payment fails, your account is marked as past due and you will be asked to update your card in Manage Billing. Your payment may be retried automatically. If it cannot be collected after the retry period, the subscription may be cancelled and the account becomes read-only.

Questions

Email support@suitevybe.com.